FAQs

GENERAL

 

PRODUCT

 

ORDERING

 

SHIPPING & RETURNS

 

KIDS' SHOES

 

GENERAL

  • What is Bucketfeet?

    We are a brand on a mission to connect people through art. Every product we make is designed by a different artist from around the world, and we work with over 20,000 artists from over 100 different countries. Read our story to find out more.

  • Does my purchase make an impact?

    Yes! Bucketfeet is dedicated to supporting emerging artists from around the world. This has always been our main focus and top priority. Every artist we collaborate with is paid upfront for his/her work and receives royalties from the shoes we sell. But moreover, our artists tell us the single greatest benefit they get from working with Bucketfeet is gaining exposure with people across the globe. This helps them share their art more broadly, and ultimately build their following.

  • How can I contact you?

    We’d love to chat! Please feel free to email us at help@bucketfeet.com or call 1.800.251.BKFT. Our Customer Service office hours are Monday-Friday, 9am to 6pm CST – we are a 2-person team, so if we miss you, we’ll respond as quickly as we can!

PRODUCT

  • Do you only sell shoes?

    Just shoes for the moment, but we’ve never been fond of setting limits! Who knows what we’ll be cooking up tonight…tomorrow…the tomorrow after tomorrow…

  • Are they comfortable?

    Absolutely! We want Bucketfeet to be your go-to shoe, whether you’re exploring exotic locales or strolling around your city. Our insoles have massaging air bubbles that cushion each step for maximum walking/dancing/turbo-kicking comfort. Socks are optional!

  • What size should I order?

    For canvas, half sizes should be rounded up for best fit. For leathers, half sizes should be rounded down for best fit as the materials are softer and easier to break in. Bucketfeet are standard widths, B for women and D for men. Remember, we offer free returns and exchanges within 30 days in case you need to switch out a pair.

    Women

    US UK EU JP CM
    5 2.5 34.5 21.5 21.5
    6 3.5 36 22.5 22.5
    6.5 4 36.5 23 23
    7 4.5 37 23.5 23.5
    7.5 5 38 24 24
    8 5.5 38.5 24.5 24.5
    8.5 6 39 25 25
    9 6.5 40 25.5 25.5
    9.5 7 40.5 26 26
    10 7.5 41 26.5 26
    11 8.5 42.5 27.5 27.5

    Men

    US UK EU JP CM
    7 6 40 25.5 25.5
    8 7 41 26 26
    8.5 7.5 41.5 26.5 26.5
    9 8 42 27 27
    9.5 8.5 42.5 27.5 27.5
    10 9 43 28 28
    10.5 9.5 44 28.5 28.5
    11 10 44.5 29 29
    11.5 10.5 45 29.5 29.5
    12 11 46 30 30
    13 12 47 31 31

    To help you make an informed decision on our kids' shoes, we have provided you with this fit assistance tool.

    Can't find your size or need help? Email us at help@bucketfeet

  • How wide are your shoes and do they have arch support?

    Our shoes are standard widths: women’s shoes are a B and men’s shoes are a D. The insoles in our sneakers are removable, so if you find that you need more arch support, they can always be replaced with insoles that work better for you!

  • Will my Bucketfeet stretch?

    Yep, they’ll stretch a little bit with wear, but a size 9 won’t become a size 9.5.

  • Can you put them in a washing machine and dryer?

    Washing with a damp towel is usually best, but you most certainly can throw them in the washing machine.

    Step 1. Remove the insoles and hand wash separately.
    Step 2. Wash sneaker on the cold setting.
    Step 3. Air dry; do not put them in the dryer.

    Only our canvas shoes are machine washable, please don’t put the leather shoes or shoes with gold foil in the washing machine.

  • What if you sell out of a certain model of shoe?

    When our shoes sell out, they are usually gone for good. Kind of a bummer, but all the more reason to act fast!

  • My new shoes are damaged, what should I do?

    If your new shoes from bucketfeet.com are damaged or you suspect a manufacturing defect, please send an email with the image of the imperfection, your order number and contact information to help@bucketfeet.com so we can look into the issue further. We'll happily replace any shoes that are defected or damaged upon arrival

ORDERING

  • Where do I buy Bucketfeet?

    You can buy them right here on our website, or check out our retailers list for a retailer near you.

  • I don’t live in the United States, can I still order Bucketfeet?

    We currently ship to the continental US, Canada, Australia, Germany and the UK. All prices on bucketfeet.com are listed in USD. We are not responsible for any price adjustments due to exchange rates or country taxes. We are also sold in many retail locations throughout the world. Please view our retailers page to find a location near you.

  • How do I know if my order was placed successfully?

    After your order is submitted, you will be sent to an order confirmation page with your order number. You should also receive an email confirmation shortly after clicking Submit. After your order ships, we’ll send you a confirmation email with tracking information.

  • Can I cancel or modify my order after I’ve placed it?

    We do our best to process and ship orders quickly. Once your order is placed, we have a very small amount of time to make any changes with the warehouse – if you need to make a change, please call us as soon as possible with your order number and update request. We’ll do our best to accommodate this request, but we cannot make any promises.

  • I’m purchasing Bucketfeet as a gift, can you send a note with the order?

    What a great gift! At the moment, we are unable to include a gift note with your order. Hopefully this is something that we'll be able to offer in the future!

  • Are your gift cards virtual?

    You got it! Our gift cards will be sent via email to the lucky recipient. Please allow 48 hours for the gift card to be sent. If the recipient hasn’t received it, please ask them to double check their spam email folder; if they still haven’t received the gift card, let us know and we can resend it!

RETURNS & SHIPPING

  • What is your shipping and return policy?

    Click to check out our returns & exchanges and shipping policies.

  • How long does it take for my order to arrive after it has shipped?

    Our shoes ship from Chicago, so it really depends on where you live. Around 2-3 business days for those in the Midwest and East Coast, 4-5 business days for those in the Southwest and West Coast. We offer expedited shipping options in case you need your Bucketfeet faster!

  • My package was marked as delivered, but I didn’t receive it.

    We’re sorry for any delay! Sometimes USPS tracking information can be incorrect, so it’s best to check with your local post office. Please also double check with any family members, friends, neighbors, pets, etc. who may have seen your package. If you can’t find it after 2 business days, please let us know and we can resolve the issue.

KIDS' SHOES

  • Are the shoes true to size?

    Our kids' shoes run a little big, so you may want to round down if your kid is a half size. Keep in mind that your child’s foot will continue to grow, so if you round up, your child may be able to have fun in the shoes for a longer amount of time! Please check out our kids' size chart to find the perfect fit for your child.

  • What is the typical size for a _ year old?

    Our toddler shoes are made for people who are 9 months-4 years, and the youth shoes typically fit a 4-7 year old.

  • Is there a difference in silhouette between “boys” and “girls” prints?

    There is no difference in the silhouette between “boys” and “girls” prints, so let your child pick his/her favorite!

  • Does the lace-up style fit differently than the slip-on style?

    They do not! The lace-up and slip-on styles have the same basic silhouette, so it’s completely up to your personal preference.

  • What materials are the shoes made of?

    Our kids' sneakers are all made from canvas.

  • What order does the size go in?

    We understand that kids' sizing can be a little confusing, so we created a size chart with each size equivalent in centimeters. The toddler shoes range from size 4T to 10T (a size 4T being the smallest at 9CM long), and youth shoes range from 11Y to 4Y (11Y is one size larger than the 10T).

  • Do these stay on toddler’s feet well?

    We want these shoes to be your toddler’s favorite shoes! As long as they are the correct size, they should stay on your child’s feet all day.